We help you understand a message from the Russian Federal Customs Service (FCS), discuss a document or payment question and identify the next steps. Start by describing what you want to do in the account and where you need assistance.
Describe your FCS account question
Senateks specialists provide the consultation. You do not need to share passwords, one-time codes or electronic signature private keys.
To prepare independently, see our guide to the Russian FCS personal account.
If you need customs clearance or classification decision support, we will discuss that scope separately.
You have received an FCS message. We discuss its meaning and the information needed to prepare a response.
You have a document or payment question. We clarify the expected outcome, what the account displays and the information needed for further review.
You are preparing an enquiry. We help identify its purpose, the available information and questions that need clarification.
You cannot complete an action. We identify where the difficulty arose and whether it concerns a customs procedure or the service's technical operation.
The personal account is an official FCS resource; access it through the customs service's website. Senateks provides advice on your particular situation.
The initial description can explain the task without confidential information.
A description is enough for the first enquiry. Prepare screenshots only after removing personal, payment and commercially sensitive information; confirm how to share them after contacting us.
Do not send passwords, one-time codes or electronic signature private keys in the form or correspondence.
Yes. We can start by discussing the task and the information to prepare. Check current access and usage conditions for the chosen service against official FCS guidance.
Account recovery, software installation and electronic signature configuration are outside the stated consultation scope. For a technical issue, we can help identify the information needed by the relevant support service.
A consultation does not itself include submission. Signing and filing documents require a separate check of authority and an agreed scope of work.
Yes. If you need an advance TN VED decision or a decision for equipment imported in components, we will separately agree the scope of classification decision support. TN VED is the EAEU Commodity Nomenclature for Foreign Economic Activity.
It helps you prepare and understand the next steps. The competent authority registers documents and makes decisions on them.
Describe your objective, the account section and the action where you need assistance. Our specialists will contact you within one business day.